Professional Services

     

Deliver - Design Support and Commissioning

Reduce your commissioning time with the support of Adder's on-site engineering services. Our engineers will visit your site to ensure that your High Performance KVM solution is configured and optimized to fit your applications and needs. We can can help in many ways, for example, offering system pre-configuration, API integration support, design services and more. 

     

Train - Giving users absolute confidence

Maximise system performance by equipping your engineers and administrators with the knowledge and tools they need to, for example; manage your AdderLink Infinity system in real-time. We can train your team on-site in their own environment or they can attend one of Adder's regular training events.

     

Assure - Enhanced Warranties

Our enhanced warranty program gives you peace of mind, and helps you better manage the operational life of the product you choose, and the solution you use it for.  All Adder products come with a standard 2 year warranty, which can now be extended for up to 5 years. It is also possible to purchase an enhanced warranty for existing devices already in use. Enhanced warranties can be bought in addition to the standard 2 year warranty for up to 4 years after original product purchase. Please contact your local account manager to learn more about enhanced warranties. 

 

     

Assist - Service Level Agreements (SLA)

Our new Service Level Agreements (SLA) give our customers absolute assurance beyond the standard warranty program. Giving access to specialist engineering resources, advance hardware replacement, feature & firmware update alerts alongside one to one assistance by phone, remote access and when needed face to face on-site. The Adder SLA is like having an Adder specialist support engineer by your side day and night, there to support you. 

 

     

 

Business SLA   Enterprise SLA

Local business hours
support

 

24/7
Support

RTB warranty on hardware

 

RTB warranty on hardware

Engineer telephone call back <2 Hrs

 

Engineer telephone call back <2 Hrs

Remote connected support <8 Hrs

 

Remote connected support <4 Hrs

On-site support <5 days

 

On-site support <5 days

Advance hardware  replacement

 

Advance hardware  replacement

Prioritized support

 

Prioritized support

Express repair

 

Express repair

Firmware announcements

 

Firmware announcements

   

Named account contact

     
     
     
     

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